CANCELLATION POLICY Cancellations must be made in writing to tsitsikammawolfsanctuary@gmail.com and the following must be taken note of: Any cancellation made to an activity booking within 48 hours of the commencement of the activity for an individual is subject to the forfeit of 100% of the activity cost. Any cancellation made to an activity booking outside of 48 hours of the commencement of the activity for an individual, a Gift voucher to make booking on later date will be provided. The Tsitsikamma Wolf Sanctuary has a 0% refund policy. Group Bookings (bookings larger than 8pax, specially organized groups and team builders) require full payment no later than 7 Days prior to booking date. No group booking will be confirmed without full upfront payment. Any cancellation made to a group activity booking within 48 hours of the commencement of the activity is subject to the forfeit of 100% of the activity cost. Any cancellation made to a group activity booking outside of 48 hours of the commencement of the activity, a Gift voucher to make booking on later date will be provided. The Tsitsikamma Wolf Sanctuary has a 0% refund policy. Should The Tsitsikamma Wolf Sanctuary need to cancel an activity due to unforeseen and legitimate circumstances, The Tsitsikamma Wolf Sanctuary retains the right to transfer the activity time and/or date or make refund in full. Should there be any discrepancies with regards to payments, or should a refund be in order, this must be transacted and finalized within 30 days of activity date. The Tsitsikamma Wolf Sanctuary reserves the right to issue Gift voucher/Activity Credit in replacement of a refund. Should there be any discrepancies with regards to payments, or should a refund be in order, this must be transacted and finalized within 30 days of activity date. The Tsitsikamma Wolf Sanctuary reserves the right to issue Gift voucher/Activity Credit in replacement of a refund. All refunds are given via EFT to a South African Bank account, or via the means the original payment was made for international clients. IN THE EVENT OF BAD WEATHER As safety and comfort is a priority, The Tsitsikamma Wolf Sanctuary management reserves the right to cancel, postpone or change the activity for the safety and comfort of customers and staff in the event of unfavorable weather conditions, including but not limited to: Strong Winds or Heavy Rainfall and Flooding. In the above mentioned unfavorable conditions, The Tsitsikamma Wolf Sanctuary will not be held liable for any additional costs incurred for the postponement of activities. This includes but is not limited to; travel expenses, accommodation, park conservation fees and levies. TERMS AND CONDITIONS Detailed description of goods and/or services The Tsitsikamma Wolf Sanctuary is a non-profit company with the sole intention of providing safe-haven for wolves and wolf dogs. Return and Refunds policy The provision of goods and services by The Tsitsikamma Wolf Sanctuary is subject to availability. Customer privacy policy The Tsitsikamma Wolf Sanctuary shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted: Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Tsitsikamma Wolf Sanctuary bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for The Tsitsikamma Wolf Sanctuary via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by The Tsitsikamma Wolf Sanctuary separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Country of domicile The Tsitsikamma Wolf Sanctuary may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information The Tsitsikamma Wolf Sanctuary is a registered Non-Profit Company (Reg. No. 2021/866506/08).

The Tsitsikamma Wolf Sanctuary is a non-profit organisation in the Eastern Cape of South Africa providing a safe haven for abused and abandoned wolves. We are NOT the Garden Route Wolf Sanctuary between Knysna and Plett, nor do we have any affiliation to them. We are the Tsitsikamma Wolf Sanctuary in the Eastern Cape, near Stormsriver Mouth.