Terms and Conditions CWP wine brands (pty) ltd T/A Lourensford Wine Estate is a business in the activity industry Return and Refunds policy The provision of goods and services by CWP wine brands (pty) ltd T/A Lourensford Wine Estate is subject to availability. In cases of unavailability, go to CWP wine brands (pty) ltd T/A Lourensford Wine Estate every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible. Cancellation policy 30 days cancellation before arrival 100% refund 29 – 15 days cancellation before arrival 75% refund 14 – 4 days cancellation before arrival 50% refund 3 days-24 hrs cancellation before arrival 0% refund Customer privacy policy CWP wine brands (pty) ltd T/A Lourensford Wine Estate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the CWP wine brands (pty) ltd T/A Lourensford Wine Estate bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for CWP wine brands (pty) ltd T/A Lourensford Wine Estate via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by CWP wine brands (pty) ltd T/A Lourensford Wine Estate separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility CWP wine brands (pty) ltd T/A Lourensford Wine Estate takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and CWP wine brands (pty) ltd T/A Lourensford Wine Estate chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Variation CWP wine brands (pty) ltd T/A Lourensford Wine Estate may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by CWP wine brands (pty) ltd T/A Lourensford Wine Estate based in South Africa trading as CWP wine brands (pty) ltd T/A Lourensford Wine Estate with company registration number 2002/003927/07 CWP wine brands (pty) ltd T/A Lourensford Wine Estate Email:jacop@lournesford.co.za Tel: 0218422300

All current vintages are available in The Wine Tasting Centre, where adventurous visitors can indulge in specialized wine pairings. Open 09h00 – 17h00 Monday to Sunday | Closed Good Friday and Christmas Day The tasting room closes for wine tastings at 16h30 but are open for wine sales until 17h00. Please note that bookings for more than 5 people is essential!