All reservations, amendments & cancellations will only be accepted in writing, via email. Cancellation Policy: If a confirmed reservation is cancelled, cancellation fees will be levied as follows: (Please also refer to wet weather Clause 9 below) More than 7 days prior to commencement of tour – NIL Between 7 days and 2 days prior to commencement of tour – 50% Less than 48 hours prior to commencement of tour – 100% If all or part of the guest-party fails to join the trip, or joins it after departure, or leaves it prior to completion, no refund, pro-rata’d or otherwise, will be given. Whilst CTFB will make every endeavour to follow the agreed itinerary on the day, it is understood that re-routing may become necessary due to circumstances beyond our control.(eg: road closures, traffic congestion, unsafe conditions) Delayed Pick-up policy: CTFB allows a 15-minute leeway with agreed pick-up times throughout the tour. Should the client’s group exceed this leeway, CTFB can choose to either withdraw Mrs Doubtfire & terminate the tour at full cost to the client, or choose to wait, with an additional charge of R500 per 30 minutes being levied. Under no circumstance will CTFB convey any passengers unless an indemnity form has been completed and signed by all passengers prior to departure. All passengers are automatically covered by our Passenger Liability Insurance cover for up to R2 million per event. CTFB shall not be liable for any loss or expense arising from the loss of property, cancellation, or curtailment of any tour/transfer however caused. If sickness or accident interrupts a tour/transfer, CTFB shall not be liable for any cost or expense arising therefrom. CTFB shall not be liable for any refund, either partial or total. RAIN POLICY: If there is a possibility of rain on the day of the tour, clients can decide, AT THE LATEST, by 4.00pm the day before the tour, to either: Elect to take the tour/transfer at a later date agreed upon by CTFB & the client OR use the credit available towards a future outing. Elect to take the planned tour/transfer. Mrs Doubtfire is weatherproof. Elect to accept a full refund. After the client has agreed to commence with the tour/transfer, CTFB will have no financial obligation towards the client should the weather become rainy.